Hope's Closet

Hope's Closet: A Mixed Bag of Bargains and Frustrations 😕

Hope's Closet, located in Surprise, Arizona, is a charity thrift store that specializes in secondhand clothing, furniture, and household items. While the store has received positive feedback for its affordable prices and friendly staff, several reviews highlight issues with organization and pricing practices. Many customers appreciate the potential to find quality items at a low cost but express frustration over the store's cluttered layout, which can make shopping more challenging.

Some patrons have raised concerns about the implementation of a fee for debit and credit card transactions, criticizing the store for what they perceive to be a shift toward prioritizing profit over customer service. Despite these complaints, others affirm the store's commitment to its charitable mission and community support, noting that they continue to donate to Hope's Closet. Overall, the store maintains a respectable rating of 4.2, reflecting a mix of satisfaction and dissatisfaction among its customers.