Habitat for Humanity ReStore Concord

Frustration Mounts at Habitat for Humanity ReStore Concord 😟

Habitat for Humanity ReStore in Concord, California, has faced significant criticism from customers regarding its service and policies. Several reviews highlight issues with pricing discrepancies, where customers were charged incorrectly for items that were advertised at a discount. One reviewer recounted a distressing experience where they returned to the store seeking a refund after being overcharged, only to encounter an unhelpful and rude response from the management. This sentiment was echoed by another customer who reported a similar experience, leaving them dissatisfied and frustrated with the service.

Additionally, the store's donation policy has come under fire. One individual expressed disappointment when their gently used couch was rejected due to the store's preference for brand new items. This has raised questions about the store's commitment to its mission of promoting sustainable practices and providing affordable home goods. As the ReStore is situated in an area that promotes community support and sustainability, these customer grievances signal a disconnect between the store's operations and its intended charitable purpose.