Goodwill of Orange County

Goodwill of Orange County: A Mixed Experience in Costa Mesa 😕

Goodwill of Orange County in Costa Mesa, California, has garnered a range of reviews that reflect a mixed sentiment among its patrons. While some customers appreciate the convenience of the location and the ease of donating items, others express dissatisfaction with the service and accessibility issues. One recent reviewer, who identified as handicapped, noted significant challenges finding adequate parking, particularly in designated spots for individuals with disabilities. This concern was compounded by the observation of an employee occupying one of these spaces with an expired placard, leading to frustration and a negative interaction with staff.

The store's reviews also highlight issues with customer service. One individual recalled a particularly unpleasant encounter with an employee who was described as rude and dismissive when approached about an unattended stool. In contrast, another review praised the staff for being helpful and the overall donation process as straightforward. With a rating of 3.8 based on over 300 reviews, Goodwill of Orange County appears to be a reliable option for thrift shopping, but patrons may need to navigate some inconsistencies in service and accessibility that could impact their experience.