Goodwill Southern California Store & Donation Center

Goodwill Southern California Store Faces Mixed Reviews 😕

The Goodwill Southern California Store & Donation Center in Lancaster, California, has garnered a mix of reviews from customers, reflecting both positive experiences and notable concerns. Many patrons appreciate the variety of thrifted items available, often finding quality merchandise at reasonable prices. However, customer service issues have been highlighted, particularly regarding long wait times at the checkout and uncomfortable interactions with staff. A recent review mentioned waiting for nearly five minutes without any employee assistance while others observed a lack of attentiveness from the staff.

Some customers have reported feeling uncomfortable due to inappropriate comments from employees, which detracts from the shopping experience. Additionally, there are complaints about the demeanor of staff members, with one review specifically citing a manager's disrespectful behavior towards a customer. Overall, while the store maintains a decent average rating of 3.9 based on 321 reviews, the mixed feedback suggests a need for improvements in customer service to enhance the shopping environment.