Second Home

Customer Experiences at Second Home: A Community Divided 😕

Second Home, a consignment store located in Oakland, California, has garnered mixed reviews from its customers. While the store has a rating of 4.3 based on 95 reviews, a notable number of recent experiences highlight issues with customer service and perceived discrimination. Patrons have reported feeling unwelcome, particularly in interactions with staff who have been described as rude or dismissive. One reviewer expressed frustration at being told that items were either "too new" or "too old" for sale, suggesting a lack of consistency in the store's policies.

Another review detailed a particularly uncomfortable experience where the customer felt disrespected when asking for assistance, leading to accusations of discriminatory behavior based on race. Despite some positive interactions with individual staff members, the negative experiences shared by multiple customers indicate a troubling pattern that has left some community members feeling alienated. As Second Home navigates its role within the local neighborhood, these reviews point to a significant divide in customer sentiment that may influence its future standing in the community.