Elena's thrift store

Finding Value and Concerns at Elena's Thrift Store in Pomona 🛍️

Elena's Thrift Store, located in Pomona, California, has garnered both praise and criticism from its customers, resulting in an average rating of 3.8 stars. Many patrons appreciate the store for its wide variety of items, low prices, and friendly atmosphere. Shoppers have noted the owners' welcoming nature, particularly their ability to engage with children, making it a family-friendly destination. The store frequently offers discounts, further enhancing its appeal to budget-conscious consumers.

However, not all experiences have been positive. A recent review highlighted concerns about the authenticity of a purchased item, with allegations of receiving a counterfeit designer bag and issues related to customer service. The reviewer expressed frustration over the lack of communication from the store regarding these issues, raising questions about the reliability of transactions, particularly since the store operates on a cash-only basis. This mixed feedback reflects the challenges small businesses face in maintaining trust while navigating customer expectations in a competitive retail environment.