Goodwill Retail Store & Donation Center
The Goodwill Retail Store & Donation Center in Thousand Oaks, CA, has seen a shift in its customer experience since the pandemic, with many shoppers noting a decline in in-store bargains as quality items increasingly move online. While some patrons praise the customer service and the store's upkeep, others express frustration over the lack of fitting rooms and the restrictive return policy, indicating a mixed reception among local shoppers.
Struggles and Support at Goodwill in Thousand Oaks 😕
The Goodwill Retail Store & Donation Center in Thousand Oaks, California, has garnered mixed reviews from customers. Some patrons express dissatisfaction with the store's current inventory and policies, noting that post-pandemic, many desirable items have shifted to online sales, making in-store finds less appealing. Additionally, the absence of fitting rooms and a strict return policy have frustrated shoppers, leading to negative experiences at the checkout.
On the other hand, some customers highlight positive interactions with staff, specifically mentioning the helpfulness of employees like Dominic and Mercedes. These encounters seem to provide a counterbalance to the frustrations regarding the store's policies and inventory. Located near the University of California, Thousand Oaks, the store serves a diverse clientele, including students who appreciate second-hand shopping for both its affordability and sustainability. Overall, while the store maintains a solid rating, the customer experience can vary significantly based on individual expectations and encounters.
Goodwill Retail Store & Donation Center
1560 Newbury Rd #5, Newbury Park, CA 91320, USA
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