New Horizons Thrift Store

New Horizons Thrift Store: A Mixed Bag of Experiences 😕

New Horizons Thrift Store in Colorado Springs, CO, has garnered a range of customer experiences, reflecting both satisfaction and disappointment. Many patrons appreciate the store's affordability, particularly for baby and children's clothing, with prices often ranging from $1 to $3. One shopper reported leaving with a significant quantity of items for just $8, indicating that there are still good deals to be found. However, concerns have been raised regarding the availability of shopping carts and perceived changes in pricing, which some longtime customers feel have become excessive.

Several reviews highlight a noticeable decline in the quality of merchandise and customer service. One customer expressed frustration over an encounter with a staff member who denied her the use of a shopping cart, despite her presence in the store with a baby. This incident, along with comments about rude employees and rising prices for items they believe should be more affordable, has led some loyal customers to reconsider their patronage. With a current rating of 4.3 stars based on 146 reviews, the store appears to be at a crossroads, balancing its mission with customer expectations.