Goodwill Store & Donation Center

Goodwill Store in Fort Collins Faces Customer Discontent 😕

Summary of Recent Reviews

The Goodwill Store & Donation Center in Fort Collins, Colorado, has received mixed feedback from customers in recent reviews. While some patrons appreciate the store's selection, others express frustration over changes that have negatively impacted their shopping experience. The store's decision to permanently close fitting rooms has drawn particular criticism, with some customers suggesting it forces them to buy items without trying them on, leading to potential returns for store credit instead of cash refunds.

Additionally, several reviews mention a strong chemical smell from air fresheners used in the store, which has caused discomfort and health issues for some shoppers. Despite the store's mission as a nonprofit offering affordable pre-owned items, concerns about rising prices and a perceived decline in the quality of merchandise have also been highlighted. Overall, the Goodwill location appears to be grappling with significant customer dissatisfaction, despite maintaining a decent selection of goods.