ResaleResale by Roundabout

Shopping Success and Frustration at ResaleResale by Roundabout 😕

Location: Stamford, CT

ResaleResale by Roundabout, situated on High Ridge Road near Trader Joe's in Stamford, CT, has garnered a mixture of praise and criticism from its customers. The store specializes in high-end, gently used items, including clothing, accessories, and shoes. Reviewers highlight the variety and quality of the merchandise, often noting the straightforward process for selling items and the absence of appointments. Customer service experiences, however, have varied significantly, with some shoppers reporting friendly and helpful interactions, while others encountered indifference from staff.

While many customers appreciate the well-curated selection and the convenience of the store's location, negative reviews point to issues related to customer service and return policies. One customer expressed frustration over a defective handbag purchase and the lack of a refund, citing inadequate communication from staff. This blend of high-quality items and inconsistent service creates a complex shopping experience that may appeal to some while discouraging others. As Stamford continues to evolve, the store's future may hinge on its ability to address these customer service concerns while maintaining its reputation for quality.