Community Thrift Store, AUR

😟 Community Thrift Store Faces Customer Discontent

Aurora, IL

The Community Thrift Store in Aurora, Illinois, has come under scrutiny from multiple customers who express dissatisfaction with their experiences. Reviews indicate a consistent theme of poor customer service, particularly highlighting long wait times for assistance and unhelpful staff interactions. One reviewer noted a frustrating encounter involving a broken camera that was overpriced and not properly labeled, leading to feelings of being misled regarding the store's pricing practices.

Further complaints point to the store's policies regarding items without tags, which some customers find unreasonable, especially considering the high prices on tagged merchandise. Despite being a loyal patron and donor to the store, one customer conveyed disappointment in how their concerns were handled by management. Overall, the feedback suggests a need for significant improvements in customer service and pricing transparency at the Community Thrift Store.