Goodwill Store & Donation Center

Frustrations and Praise at Goodwill Joliet: A Community Divide 😕

The Goodwill Store & Donation Center in Joliet, Illinois, has received a mix of feedback from its patrons. Some customers express dissatisfaction regarding recent policy changes, such as the elimination of senior and veteran discounts, and the decision to auction valuable items online rather than placing them on the sales floor. One long-time shopper, who identifies as a veteran, voiced concern over what they perceive as a decline in respect for seniors and veterans, stating that they might reconsider their loyalty to the store.

On the other hand, some reviews highlight positive experiences, particularly regarding the variety of items available and the helpfulness of the staff. A recent customer praised the store for consistently having good merchandise and friendly service. However, the donation process has also come under scrutiny, with some patrons reporting frustration over lack of assistance when trying to donate items, leading to feelings of disregard from the store's management. Overall, the store maintains a rating of 4.0 based on 416 reviews, indicating a polarized sentiment among its customers.