Community Thrift Store, AUR

Community Thrift Store Struggles with Customer Satisfaction 😟

Summary

The Community Thrift Store in Naperville, IL, is facing significant criticism from its customers, with multiple reviews expressing dissatisfaction with the store's pricing practices and customer service. Reviewers have reported instances of overpricing on items that are not in working condition, as well as a lack of assistance from staff. One reviewer highlighted a negative experience where they were ignored for an extended period while seeking help with a malfunctioning camera.

Additionally, customers have voiced their frustration over store policies regarding untagged items and a perceived lack of transparency in pricing. Despite the store's intention to provide affordable secondhand goods, these issues have led to calls for improvement in both pricing strategies and overall customer engagement. The store's current rating of 3.6 reflects these mixed sentiments, suggesting that many patrons are left dissatisfied with their experiences.