City Thrift Shawnee

Customer Frustrations at City Thrift Shawnee 😕

City Thrift Shawnee, located in Overland Park, KS, has garnered mixed reviews from its patrons, reflecting a range of experiences that illuminate the challenges of second-hand shopping. One customer detailed a deeply distressing incident where she was accused of theft after purchasing over $100 worth of items. This encounter left her feeling humiliated and led her to vow never to return to a thrift store again, citing racial profiling as a significant factor in her experience. The incident highlights potential issues with customer service and the treatment of shoppers within the store.

Other reviews echo sentiments of disappointment, particularly concerning pricing and the quality of merchandise. One reviewer noted that the store was among the most expensive thrift shops they had visited, leading them to seek alternatives. Additionally, another customer expressed frustration over purchasing malfunctioning electronics, experiencing a lack of support from management when seeking a resolution. Overall, while some staff members appear to be helpful, management policies and customer experiences reveal significant areas for improvement at City Thrift Shawnee.