Goodwill Store

Goodwill Store in Cambridge: A Mixed Bag of Bargains and Frustrations 😕

The Goodwill Store located in Cambridge, MA, offers a variety of pre-owned clothing and household items, attracting a diverse clientele looking for affordable goods. The store generally receives positive feedback for its selection, particularly for smaller sizes, though some customers express concerns about pricing and the shopping experience. Although many shoppers appreciate the range of items available, there are reports of dissatisfaction with the inability to try on clothes adequately, as fitting rooms only allow for trying items over personal clothing.

Customer reviews highlight a significant pricing issue that arose during a recent shopping visit, where a cashier allegedly attempted to charge more than the posted price for an unmarked item. This incident raises concerns about the store's adherence to its stated pricing policies and Massachusetts consumer protection laws. While the overall rating of 3.8 suggests that many customers find value in the offerings, these mixed experiences indicate that improvements in customer service and pricing transparency could enhance the shopping experience at this central square location.