Legacy Thrift

Legacy Thrift: A Mixed Bag of Prices and Customer Experience 😕

Legacy Thrift, located in Grand Rapids, MI, has garnered attention from shoppers for its pricing and customer service. Reviews indicate a consistent concern over the store's pricing strategies, with multiple customers labeling items as grossly overpriced. For instance, items like a set of Pyrex bowls were marked at $120, and quilts at $480, leading to the impression that the store's pricing aligns more with that of a museum rather than a traditional thrift shop. Additionally, some non-clothing items, particularly those in display cases, have been criticized for their high price tags despite being available for extended periods.

Beyond pricing, customer experiences at Legacy Thrift have been marred by uncomfortable interactions. One reviewer recounted overhearing staff members express negative opinions about LGBTQ+ rights, which led to feelings of discomfort and disappointment. This incident illustrates that customer service and the store's overall atmosphere may play a significant role in shaping shopper loyalty. While some may still find value in the products offered, the store faces challenges in addressing both its pricing model and the attitudes of its staff.