Capitol Discount & Second Hand

Capitol Discount & Second Hand: A Mixed Experience in Lansing, MI 😕

Capitol Discount & Second Hand, located in Lansing, Michigan, has garnered a variety of customer reviews that reflect a spectrum of experiences. With a current rating of 3.7 stars based on 49 reviews, the store appears to elicit both positive and negative feedback from its clientele. Some customers praise the helpfulness and fairness of the staff, highlighting individual employees such as Eric and Ryan for their attentiveness and care for customers facing difficult times. These positive reviews emphasize a sense of community and support within the store.

Conversely, there are notable criticisms regarding the customer service experience. Some customers have reported feeling dismissed or met with a lack of enthusiasm from the staff, particularly when attempting to sell items. One reviewer expressed disappointment after bringing in valuable goods but felt that the staff was unmotivated and unhelpful. This inconsistency in service quality may contribute to the mixed overall sentiment surrounding Capitol Discount & Second Hand, reflecting a broader challenge that many second-hand stores face in balancing customer expectations with operational demands.