Volunteers of America Thrift Store

Thrift Store Finds and Frustrations in Lansing, MI 😐

The Volunteers of America Thrift Store in Lansing, Michigan, has garnered a mixed bag of reviews from its customers. With an overall rating of 4.3 stars, many shoppers appreciate the variety and affordability of items, particularly the women's clothing, which is often organized and easy to navigate. The store employs a color-coded tag system that offers discounts ranging from 25% to 75% on different days, making it an appealing destination for bargain hunters. Shoppers have noted the availability of changing rooms and restrooms, which adds to the convenience of the shopping experience.

However, some patrons have expressed dissatisfaction with certain aspects of the store. A recurring complaint involves the lack of an effective return policy and the difficulty in accessing staff assistance. Customers have reported that finding employees to help with dressing rooms or inquiries is challenging, often leaving them frustrated. Additionally, some shoppers feel that prices have increased over the years, impacting the overall thrifting experience. Located in a city known for its diverse community and efforts to support local initiatives, the Volunteers of America Thrift Store remains a popular choice, yet it faces challenges in balancing customer service with its bargain-driven model.