Family Thrift Store

Family Thrift Store: A Mixed Experience in Kansas City 😕

Family Thrift Store, located in Kansas City, MO, has garnered a range of reviews from its customers, reflecting a somewhat mixed sentiment. While some patrons have praised the store for its quality items and frequent visits, others have expressed frustration with recent changes in policy and service. Notably, the removal of dressing rooms has led to dissatisfaction, as customers are now required to navigate the challenges of fit without the option to try on clothes. Instead of refunds, shoppers are offered store credit for returns, which has added to the inconvenience.

Customer service issues have also been highlighted, particularly related to checkout experiences. Some reviews indicate that new staff members may lack adequate training, resulting in billing errors and a lack of efficiency. Despite these criticisms, there remain loyal customers who appreciate the selection and quality of merchandise available. The overall rating of 4.0 suggests that while there are significant concerns, there are also positive aspects that keep some shoppers coming back.