Once Upon A Child

😟 A Troubling Experience at Once Upon A Child in Lee's Summit

Once Upon A Child, located in Lee's Summit, Missouri, is a retail chain that specializes in buying and selling gently used children's items, including clothing, shoes, and toys. Despite the store's overall rating of 4.0 based on 418 reviews, recent feedback from customers has highlighted significant operational issues affecting their shopping experiences. Customers have reported a lack of product selection, with descriptions of the store being dirty and unkempt, including sticky floors and poor lighting. Many expressed frustration over the limited inventory, particularly for baby boys' clothing, and noted that the items available often appeared old or in poor condition.

Additionally, numerous reviews pointed to a concerning atmosphere created by the staff. Shoppers described employees as unprofessional, citing instances of arguing among staff members, poor customer service, and a general lack of attentiveness. Some customers felt dismissed or ignored during their visits, leading them to seek alternatives, such as the Overland Park location, which has received more favorable reviews. As the community in Lee's Summit continues to grow, the expectations for retail experiences also evolve, and the need for improved management and employee training at this location appears pressing.