Uptown Cheapskate Charlotte

Customer Service Concerns at Uptown Cheapskate Charlotte 😕

Uptown Cheapskate in Charlotte, NC, has received mixed reviews regarding its customer service and item acceptance policies. Some customers report frustration with long wait times for item processing and poor communication from staff. One reviewer described an incident where they were left without updates after dropping off items for appraisal, leading to confusion about whether their belongings were even in the store. The lack of effective communication left this customer feeling dissatisfied and seeking the owner's contact information for resolution.

Another customer expressed disappointment over the store's item acceptance criteria, noting that despite the website's claims of year-round clothing acceptance, they were only able to sell a small fraction of items brought in for appraisal. This experience was compounded by reports of unprofessional behavior from staff members, with one reviewer describing a situation where a manager was rude to a customer over the phone and subsequently laughed with a coworker about it. While some patrons may find value in shopping at Uptown Cheapskate, the recurring themes of inadequate customer service and unclear policies may deter others from returning.