Goodwill

Frustrations at Goodwill: A Community Concern 😟

Goodwill in Las Cruces, NM, has received a series of critical reviews highlighting issues with cleanliness, customer service, and pricing. Many customers express disappointment, noting that the store's prices often exceed those of new items, which undermines the fundamental appeal of thrift shopping. For example, items like a replacement truck mirror priced at $80 have raised eyebrows, as shoppers expect to find bargains rather than overpriced goods. The sentiment among patrons indicates a disconnect between the store's offerings and the needs of the community, particularly for those seeking affordable household items and clothing.

Additionally, customer service experiences have drawn scrutiny, with reports of long wait times at checkout and unprofessional behavior from staff. In one instance, a confrontation involving a store employee's family member escalated unnecessarily, raising questions about the workplace environment and customer treatment. As Las Cruces continues to grow, the expectations for local thrift stores like Goodwill will likely increase, making it essential for management to address these concerns and align more closely with the values of their customer base.