Second Mile West Used Furniture

Second Mile West: A Community Resource with Room for Improvement 😕

Second Mile West Used Furniture, located in Cleveland, Ohio, operates as both a thrift store and a charity shop. The store features a variety of used furniture, clothing, books, and household goods, with inventory that is reported to change frequently. Proceeds from the shop are directed towards community support initiatives, including a food pantry that runs three times a week. Customers have praised the store for its selection and charitable mission.

However, reviews also reveal some concerns, particularly regarding customer service. One reviewer expressed frustration with the store's communication, noting that phone calls often go unanswered. Despite these mixed experiences, the overall sentiment among patrons leans positively, with a current average rating of 4.4 stars from 93 reviews. The store's commitment to helping the community is a notable aspect, yet its operational issues may hinder its effectiveness.