Toledo Humane Society Thrift Store and Donation Center

😟 Customer Sentiment Dips at Toledo Humane Society Thrift Store

The Toledo Humane Society Thrift Store and Donation Center in Toledo, Ohio, has recently faced criticism from several customers regarding the management and pricing changes at the store. Reviews highlight a notable decline in customer service, particularly directed at the manager, Fran, who has been described as rude and unprofessional. Customers have expressed dissatisfaction with their experiences, including a job applicant who received a harsh rejection email after trying to submit a resume both in person and via email.

Additionally, long-time patrons of the store lament the departure of a previously well-liked employee, Kelly, citing her warmth and attentiveness. Some customers have reported that prices have increased significantly, making the store less appealing for donations and purchases. The overall sentiment among recent reviews indicates a shift in the store's atmosphere and a growing frustration with management practices, raising concerns about the future of the thrift store as a community resource.