Goodwill Thrift Store & Community Donation Centre

Goodwill Thrift Store in Burlington: A Mixed Experience 😕

The Goodwill Thrift Store & Community Donation Centre in Burlington, Ontario, has received a range of reviews reflecting varied customer experiences. With an overall rating of 4.2 based on 253 reviews, many patrons appreciate the store's cleanliness and the quality of items available. One customer noted the friendly demeanor of the staff and the presence of changing rooms, which are becoming increasingly rare in thrift stores. However, some shoppers expressed disappointment regarding the limited selection in the children's section, particularly for infants and small babies.

On the other hand, there are mixed feelings about staff changes and service quality. A review mentioned a previous employee who was well-liked and contributed positively to the shopping experience, raising concerns over his departure and the implications for Goodwill's community mission. Additionally, another customer observed a decline in staff politeness and helpfulness compared to previous visits, suggesting that customer service might be inconsistent at this location. Overall, while some customers leave satisfied with their finds, others feel that aspects of the store's service and inventory could improve.