The Salvation Army Thrift Store

Mixed Feelings at The Salvation Army Thrift Store in Thunder Bay 😕

The Salvation Army Thrift Store in Thunder Bay has received a range of reviews from customers, reflecting a complex sentiment towards its operations. On one hand, some patrons appreciate the variety of items available, particularly the clothing and books, and value the absence of sales tax. They also highlight the store's discount program for donors as a positive aspect. However, these favorable views are countered by criticisms regarding the rising prices of items, which some reviewers feel are no longer accessible to low-income shoppers, a core demographic the organization aims to serve.

Moreover, several reviews express dissatisfaction with the store's customer service and adherence to its mission. One reviewer recounts a troubling experience where an employee reportedly prevented a woman in need from receiving donated clothing, leading to a broader concern about the organization's commitment to its stated mission of helping vulnerable individuals. This mix of positive and negative experiences illustrates the challenges faced by The Salvation Army Thrift Store in balancing its charitable goals with the realities of operating a retail business.