Luster & Oak

Shopping Delights and Disappointments at Luster & Oak 😕

Luster & Oak, a thrift store located in Waterloo, Ontario, has garnered attention for its mix of affordable clothing options and a welcoming atmosphere. Many customers praise the store for its competitive pricing, often remarking on the significant savings compared to other retailers. One customer highlighted their satisfaction after discovering a pair of pants at Luster & Oak for $50 less than a previous purchase. The store's staff have also received positive feedback for their friendliness, contributing to a pleasant shopping experience.

However, not all experiences at Luster & Oak have been positive. A customer encountered issues with online orders, citing a lack of communication and delayed shipping. This contrast in feedback points to a broader challenge that many thrift stores face in balancing in-store customer experience with online service. Despite these mixed reviews, Luster & Oak maintains an overall strong rating of 4.2, indicating that many shoppers appreciate its offerings and are willing to return, particularly for its unique selections in a vibrant neighborhood that values sustainability and thrift shopping.