Goodwill West Texas - Midland W. Illinois

Goodwill West Texas Faces Criticism in Midland, TX 😟

Goodwill West Texas, located on W. Illinois in Midland, has received mixed reviews from customers, primarily centered around its lack of dressing rooms and a perceived inadequate return policy. Shoppers have expressed frustration over the inability to try on clothing before making a purchase, which they argue is a significant drawback for a store that sells pre-owned items. Customers have noted that the organization of clothing on racks can be inconsistent, making it challenging to find items in the correct size. The current return policy only allows exchanges within seven days, which some patrons find insufficient, particularly for those who live outside the area and visit the store infrequently.

Additionally, feedback from donors highlights concerns about the store's handling of donations. One customer recounted a frustrating experience when he and his elderly father were required to unload their donations themselves, a task they felt should have been managed by the store staff. This sentiment points to broader issues regarding customer service and operational practices at this Goodwill location. With a rating of 3.6 based on 244 reviews, the store's performance appears to be a point of contention among both shoppers and donors in the Midland community.