Goodwill West Texas - Odessa

Goodwill West Texas: A Mixed Bag in Midland, TX 😕

Goodwill West Texas in Midland, TX, has garnered a variety of customer experiences that illustrate both the strengths and weaknesses of this location. Many patrons appreciate the cleanliness of the store and the variety of items available, often noting that they have found valuable deals. The staff is frequently described as friendly and helpful, contributing to an overall positive atmosphere. Some reviews highlight the store's commitment to putting out new merchandise daily, a practice that sets it apart from other Goodwill locations in Texas.

However, not all feedback is favorable. A significant concern raised by customers pertains to the pricing of shoes and boots, which are reportedly much higher than similar items at other Goodwill stores. One reviewer suggested that lowering prices could enhance customer traffic and satisfaction. Additionally, there are complaints regarding customer service, particularly a troubling incident involving a price discrepancy that left one customer feeling embarrassed and unfairly treated. Overall, while Goodwill West Texas offers a solid selection and a well-maintained environment, its pricing strategy and customer service practices appear to need improvement to achieve a more consistently positive reputation.