The Collective Underground

The Collective Underground: A Mixed Bag of Experiences in Provo, UT 😕

The Collective Underground, located in Provo, Utah, has garnered a range of reviews that reflect both positive and negative customer experiences. While the store showcases a selection of trendy jewelry, handmade goods, and second-hand clothing, the overall sentiment is mixed. Some customers have praised the variety and affordability of items, particularly appreciating the helpfulness of the staff on certain occasions. A review from July 2023 highlights a positive interaction with an employee who aided in finding specific items, contributing to a favorable shopping experience.

However, not all reviews are as glowing. A March 2025 review points out inconsistencies in pricing and issues with customer service, including a distracted cashier and a malfunctioning card reader. This has led to frustrations among some shoppers who feel that their experiences fell short of expectations. Located in a vibrant area known for its eclectic mix of shops and dining, The Collective Underground's varying customer feedback suggests that while it holds potential as a community shopping destination, improvements in service and consistency could enhance its reputation.