Deseret Industries Thrift Store & Donation Center

Store Discontent: Customer Experiences at Deseret Industries Thrift Store 😕

Deseret Industries Thrift Store in Salt Lake City has received a mix of feedback from its customers, highlighting issues related to pricing and customer service. Some shoppers express frustration over the perceived high prices of secondhand items, citing examples where used goods are priced higher than new items sold at major retailers. One review specifically mentions shorts priced at $10 despite being available new for $5, raising questions about the store's pricing strategy. Additionally, there are concerns regarding the sale of items that could potentially benefit those in need, such as blankets that could be donated to homeless shelters.

Customer service experiences have also contributed to a negative sentiment among some patrons. Reports indicate instances of unprofessional behavior by staff, including a specific complaint about a cashier's attitude and a problematic situation involving the sale of an item that had already been purchased. In this case, the customer felt misled by the store's policies on holding items, leading to significant frustration. Overall, while the store maintains a generally favorable rating of 4.3 based on over a thousand reviews, these recurring issues point to a need for improvements in both pricing practices and customer service protocols.