Savers

Pricey Thrift Store: Savers Faces Customer Backlash 😕

Savers, a prominent thrift store chain located in West Valley City, Utah, has recently come under scrutiny from customers for its rising prices and declining service quality. Despite its reputation for offering secondhand goods, many patrons have expressed disappointment over what they perceive as exorbitant prices for donated items. Reviews highlight instances where basic clothing items, such as button-up shirts and hoodies, are being sold for prices that seem out of line with the store's charitable roots.

Additionally, customers have noted significant changes in the store's operations, including the removal of fitting rooms and a shift to predominantly self-checkout stations. Complaints about the cleanliness of facilities and the overall customer service experience have also emerged. While some shoppers still appreciate the variety of items available, the consensus appears to be that the store's current pricing and service model are driving away its traditional customer base, particularly those seeking affordable options in a community that requires accessible secondhand goods.