Clothes Mentor Newport News, VA

Customer Experiences at Clothes Mentor: A Mixed Bag 😕

Clothes Mentor in Newport News, VA, a resale clothing store specializing in women's pre-owned apparel, has received a variety of customer feedback that reflects a spectrum of experiences. While the store boasts an overall rating of 4.1 based on 227 reviews, individual experiences reveal significant disparities in customer service quality. One reviewer expressed deep dissatisfaction after a return encounter, describing the associate's behavior as lacking empathy and professionalism, which ultimately led to a decision not to return to the store. This incident highlights potential issues in the staff's customer service training.

Conversely, not all feedback is negative. Some customers have reported positive experiences, particularly regarding the quality and pricing of the merchandise. One customer noted finding jeans at a great price with original tags still attached, demonstrating that the store can meet customer expectations in terms of product availability and value. However, another reviewer pointed out a lack of courtesy from staff, indicating that while the products may be satisfactory, the overall shopping experience can vary significantly. This mix of reviews suggests that while Clothes Mentor has potential, there are critical areas in customer service that need attention.