Disabled American Veterans Thrift Store

😟 Customer Experiences at Disabled American Veterans Thrift Store

The Disabled American Veterans Thrift Store in Newport News, VA, has received a mix of feedback from its patrons, particularly regarding customer service interactions. Several recent reviews highlight incidents where customers felt dismissed or poorly treated by staff members. One reviewer expressed frustration over an encounter with a staff member named Vicky, describing her as "incredibly rude" and stating that this experience led them to reconsider their future visits. Another review mentioned a worker blocking an aisle for an extended period, which contributed to a negative shopping experience.

In addition to concerns about customer service, some reviewers noted operational issues within the store itself. One customer pointed out the lack of dressing rooms and restrooms, which they found inconvenient. Another incident involved an older employee removing toys from a child playing in the store without any communication, leaving the parent feeling disrespected. Overall, while some customers appreciate the store's offerings, the negative experiences shared by others suggest significant room for improvement in customer relations and service operations.