Everett Downtown Goodwill

Everett Goodwill Faces Criticism Over Pricing and Customer Service 😕

The Everett Downtown Goodwill, a nonprofit organization known for selling secondhand items, has received mixed reviews from customers regarding its pricing and service. Some patrons have noted that the prices for used goods are often comparable to new items at retail stores like Walmart, leading to frustration over why they would choose to purchase used items at such rates. The store has been described as clean and well-maintained, but the pricing strategy has raised concerns among frequent thrift shoppers who expect lower costs for pre-owned goods.

Customer service experiences have also contributed to the store's negative perception. One review highlighted a distressing encounter where an individual with a disability felt unsupported by staff members who were preoccupied with their own conversations. This incident, along with other feedback pointing to a decline in the store's thrift store ethos, has resulted in a decline in customer loyalty. Despite its mission of providing job training opportunities for individuals in need, many local residents express a desire for a return to more traditional thrift store practices in both pricing and service.